Privacy Policy

Our Privacy Commitment

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We collect and use your information solely to provide, improve, and personalize your music experience on our platform.

1. Information We Collect

Information You Provide to Us

Account Information

• Email address
• Username and display name
• Password (encrypted and never stored in plain text)
• Date of birth (to verify age eligibility)
• Profile picture (optional)
• Bio and social media links (optional)

Payment Information

• When you subscribe to a paid plan, our secure payment processor collects your billing information
• We do not store complete credit card numbers on our servers
• We retain only limited payment information (last 4 digits, expiration date) for account management

User-Generated Content

• Playlists you create
• Comments and reviews you post
• Music preferences and ratings
• Profile customizations
• Messages sent through our platform features

Information We Collect Automatically

Usage Information

• Songs you listen to, skip, or replay
• Listening history and duration
• Search queries
• Features you use and interact with
• Time, frequency, and duration of your activities
• Playlists you create, follow, or subscribe to

Device Information

• Device type and model
• Operating system and version
• Browser type and version
• IP address
• Unique device identifiers
• Mobile network information

Location Information

• General location based on IP address (country, state, city)
• We do not collect precise GPS location unless you explicitly grant permission for specific features

Cookies and Similar Technologies

• We use cookies, web beacons, and similar technologies to enhance your experience
• These help us remember your preferences, keep you logged in, and understand how you use our service
• You can control cookie preferences through your browser settings

2. How We Use Your Information

We use your information exclusively to provide and improve our service:

To Provide Our Service

• Create and manage your account
• Process your subscription and payments
• Deliver music streaming and download functionality
• Enable playlist creation and sharing
• Allow you to interact with other users (comments, follows, etc.)

To Personalize Your Experience

• Recommend music based on your listening history and preferences
• Create personalized playlists and radio stations
• Suggest artists and albums you might enjoy
• Customize your homepage and feed
• Remember your preferences and settings

To Improve Our Service

• Analyze usage patterns to understand how people use our platform
• Identify and fix technical issues
• Test new features and improvements
• Optimize audio quality and streaming performance
• Improve our recommendation algorithms

To Communicate With You

• Send you service-related notifications (account changes, security alerts)
• Provide customer support when you contact us
• Send you important updates about our service (with your consent)
• Notify you about new releases from artists you follow (with your consent)
• Share personalized music recommendations (with your consent)

To Ensure Security and Compliance

• Protect against fraud, abuse, and security threats
• Verify account authenticity
• Enforce our Terms and Conditions
• Comply with legal obligations
• Protect the rights and safety of our users

3. Information Sharing and Disclosure

We do not sell your personal information. We do not rent your personal information. We do not share your personal information for third-party marketing purposes.

We only share your information in the following limited circumstances:

With Your Consent

• When you explicitly choose to share information (e.g., making a playlist public)
• When you connect your account to third-party services (e.g., social media sharing)

With Service Providers

We work with trusted third-party service providers who help us operate our platform. These partners are contractually obligated to:

• Use your information only to provide services to us
• Protect your information with appropriate security measures
• Not use your information for their own purposes

Examples of service providers:

• Cloud hosting services (to store and deliver content)
• Payment processors (to handle subscriptions)
• Email service providers (to send service notifications)
• Analytics providers (to understand service usage)
• Customer support tools (to assist you)

These providers never receive more information than necessary to perform their specific function.

For Legal Reasons

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of our company, users, or others
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot identify you personally, such as:

• General listening trends and statistics
• Popular genres or artists
• Demographic insights (without identifying individuals)

4. Your Privacy Rights and Choices

You have control over your information:

Access and Update

• View and update your account information at any time through your account settings
• Request a copy of your personal data

Download Your Data

• Request a downloadable copy of your listening history, playlists, and account information

Delete Your Information

• Delete specific content (playlists, comments, etc.)
• Request deletion of your account and associated data
• Note: Some information may be retained for legal or legitimate business purposes (e.g., transaction records)

Communication Preferences

• Opt out of promotional emails while still receiving essential service notifications
• Manage notification preferences in your account settings
• Unsubscribe links are included in all marketing emails

Cookie Preferences

• Control cookie settings through your browser
• Note that disabling certain cookies may limit functionality

Do Not Track

• We respect browser “Do Not Track” signals where technically feasible

Cancel Your Subscription

• Cancel your paid subscription at any time from your account settings
• Cancellation takes effect at the end of your billing period

5. How We Protect Your Information

We implement industry-standard security measures to protect your data:

Technical Safeguards

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Secure password storage using cryptographic hashing
• Regular security assessments and updates
• Firewalls and intrusion detection systems

Organizational Safeguards

• Limited employee access to personal information (need-to-know basis only)
• Background checks for employees with data access
• Regular security training for staff
• Strict data handling policies and procedures

Account Security

• Strong password requirements
• Account activity monitoring for suspicious behavior
• Two-factor authentication available (recommended)
• Automatic logout after extended inactivity

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using best practices.

6. Data Retention

We retain your information only as long as necessary:

• Active accounts: We retain your data while your account is active
• Deleted accounts: Most data is deleted within 30 days of account deletion
• Legal requirements: Some data may be retained longer to comply with legal obligations (e.g., payment records for tax purposes)
• Backup systems: Data in backup systems is deleted according to our backup retention schedule

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our service or provide any information. If we learn we have collected information from a child under 13, we will delete it promptly.

If you are between 13 and 18, you must have parental or guardian consent to use our service.

8. International Data Transfers

Our service is operated from the United States. If you access our service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer.

We take appropriate measures to ensure your data receives an adequate level of protection, including:

• Standard contractual clauses with international service providers
• Compliance with applicable data protection laws
• Appropriate security safeguards

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information (with certain exceptions)
• Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@fakefour.com

We will respond to verified requests within 45 days.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

• Contractual necessity (to provide our service)
• Legitimate interests (to improve and secure our service)
• Consent (for marketing communications and certain data uses)
• Legal obligations (to comply with applicable laws)

Your Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@fakefour.com

11. Third-Party Services and Links

Our service may contain links to third-party websites, services, or social media platforms. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties.

When you connect third-party services to your account (e.g., social media sharing), those services may collect information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our service

Your continued use of the service after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries:
Email: privacy@fakefour.com
Subject Line: Privacy Inquiry

Data Protection Officer:
Email: dpo@fakefour.com

Mailing Address:
Fake Four Inc.
Attn: Privacy Department
New Haven, Connecticut

General Support:
Email: support@fakefour.com

We will respond to all privacy inquiries within 30 days.

Summary: Our Privacy Promise

• We don't sell your data. Your information is never sold, rented, or shared for marketing purposes.
• We use your data to enhance your experience. Listening history helps us recommend music you'll love.
• We keep your data secure. Industry-standard encryption and security practices protect your information.
• You're in control. Access, download, or delete your data at any time.
• We're transparent. This policy explains exactly what we do with your information.

Thank you for trusting us with your music experience. Your privacy matters to us.